Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn, in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@maisonaurellejewels.com. If your return is accepted, we'll send you a return shipping label with the return address and instructions. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon arrival and contact us right away if an item is defective, damaged, or not what you ordered, so we can make it right.

Non-returnable items
Custom or personalized orders, sale items, and gift cards cannot be returned. Please contact us if you have questions about a specific item.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be unworn, in its original condition and packaging, with proof of purchase.

Refunds
We will notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank may take additional time to post the refund. If more than 15 business days have passed since your return was approved, please contact us at hello@maisonaurellejewels.com.