Shipping policy

Order Processing
Maison Aurelle processes orders within 1–3 business days, excluding weekends and holidays. You will receive an email confirmation after placing your order and tracking information once your order ships.

Shipping Rates and Delivery
Available shipping methods, rates, and estimated delivery times are displayed at checkout based on the delivery address. Delivery estimates begin after order processing and are not guaranteed, as carrier delays may occur.

Shipping Destinations
We ship only to destinations available during Shopify checkout. If your location is not accepted at checkout, shipping is not currently available to that destination.

Address Changes
Customers are responsible for providing a complete and accurate shipping address. To request a correction, contact hello@maisonaurellejewels.com as soon as possible. We cannot guarantee address changes after an order has been processed or shipped.

Delayed, Lost, or Damaged Packages
Maison Aurelle is not responsible for delays caused by shipping carriers, severe weather, customs, or circumstances beyond our control.

If your package is significantly delayed, marked as delivered but cannot be found, or arrives damaged, contact the shipping carrier and email hello@maisonaurellejewels.com. For damaged packages, please include photographs of the item and packaging.

Questions
For shipping questions, contact Maison Aurelle at hello@maisonaurellejewels.com.